Orders can only be modified or cancelled within a limited time after being placed (usually within 1 hour). Please contact our customer support team as soon as possible. Once your order has been processed or shipped, changes cannot be made.

You will receive an order confirmation email shortly after completing your purchase. If you do not receive this, please check your spam or junk folder.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

We’re sorry to hear that! Please contact us within 48 hours of receiving your order and include:

• Your order number
  
• Clear photos of the damaged item(s)
  
• A brief description of the issue
  

We’ll resolve the issue as quickly as possible.

We accept major credit/debit cards, Clearpay, and other secure payment options displayed at checkout.

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). During promotional periods, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can monitor your delivery.

Once your order has shipped, you’ll receive a confirmation email with your tracking number and link. Please allow 24–48 hours for tracking updates to appear.

If an item has been damaged in transit, we will provide you with a replacement or a full refund. Please contact us with your order details and a photo of the damaged item.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Delays may occur during peak seasons or promotional events.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

Please contact us immediately if you notice an incorrect address. We cannot guarantee changes once the order has been processed or dispatched.

Delivery times are estimates and may vary due to courier delays, customs processing, or peak periods. If your parcel appears significantly delayed, please contact us for assistance.

To start a return, please contact us at customerservice@cohorted.co.uk.

Once your return is approved, we’ll provide instructions on how and where to send your item.

Please note: Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Once we receive and inspect your return, we’ll notify you if it has been approved.

If approved:

• Refunds are issued to your original payment method
  
• Processing takes up to 10 business days
  
• Your bank or credit card provider may take additional time to process the refund

If it has been more than 15 business days since approval, please contact us.

No. Sale items are final sale and cannot be returned.

No. Gift cards are non-refundable.

Please inspect your order upon delivery. If your item is:

• Defective
  
• Damaged
  
• Incorrect
  

Contact us immediately with your order number and photos so we can resolve the issue as quickly as possible.

For hygiene and safety reasons, beauty products must be unused and unopened to qualify for a return unless they are faulty.

The fastest way to get the item you want is:

1. Return the original item
   
2. Place a new order once your return is approved
   

We do not offer direct exchanges.

We do not accept returns for:

• Sale items
• Gift cards
• Certain perishable goods
• Custom or personalised products
• Hazardous materials or flammable liquids

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receipt, provided items are unused, in original condition, and accompanied by proof of purchase.

Yes, our discount codes expire. Most codes are associated with a specific promotion that runs for a short period of time.

Unfortunately, only one discount code can be used per order and it cannot be combined with other promotions.

Please contact us with your order number and the code you would like to apply to your order. If it is applicable to your order, we will happily apply it!

Common reasons include:

• The code has expired
  
• Minimum spend requirement not met
  
• Code is valid for specific products only
  
• Code has already been used
  
• The code cannot be combined with other promotions

Some promotions apply to first-time subscription purchases only. Ongoing subscription renewals may not qualify unless specified in the offer terms.

Yes! New customers can sign up for our newsletter to receive an exclusive welcome discount.

Subscribe to our newsletter and follow us on social media to be the first to know about exclusive discounts, limited-edition boxes, and flash sales.

When you purchase a subscription box, you’ll receive recurring monthly deliveries. Your subscription will continue until you choose to cancel.

Yes. Our subscription automatically renews at the end of its monthly term. If you do not wish to continue, you must cancel before the renewal date.

You’ll be charged at the start of every month until cancellation.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Refunds are subject to our Refund Policy. If your box has already been fulfilled, you may not be able to cancel, but you can request a return if eligible.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

The best luxury beauty box subscription includes full-size premium products, expert curation and high retail value. Cohorted delivers all three.

Yes. Our Luxury Beauty Box Subscription includes full-size skincare, makeup and beauty products.

Yes, you can cancel your subscription at any time. Cohorted offers flexible subscription options for UK customers.

The Cohorted Luxury Beauty Box Subscription is delivered monthly.

A beauty box subscription is worth it when it provides full-size premium brands and curated value. Cohorted focuses on quality over samples.

Your order confirmation email includes a link to manage your subscription. From there, you can update details, make changes, or cancel.

Yes, pausing is available for subscription; it can be managed through your account dashboard.

If your order has already been processed or fulfilled, cancellation may not be possible. In this case, please refer to our Refund Policy for return eligibility.